Need help? Call (010) 001 0510

FAQ

What payment methods are available?
Mobi Warehouse facilitates payments by arranging that your montly subscription fees are collected via company payroll if we have a relationship with your company, Otherwise debit is accepted as well.

What do I do if I leave my company?
We automatically switch you over to debit order to fulfill payments on the remaining terms on your contract.


  • General - Frequently Asked Questions

How do I apply for a contract?
Firstly you need to register and upon application of your desired deal you should receive a contract application form which you need to sign and mail/fax back to us to process. Please contact sales@mobiwarehouse.co.za to follow up with your order.

Can I apply for a deal on debit order?
Yes

Can I cancel my contract?

The airtime contract is a 24 month agreement. Once activated, the contract can only be cancelled in month 24. Where a early cancellation is noted, a settlement value will be calculated in accordance to the CPA. This will however exempt any individual from any discounts that were awarded in terms of the deal for remainder of the contract

Can I keep my number on contract?
Yes, your number would need to be on prepaid prior to the port activation.

Why am I asked for my ID number and proof of residence?
As it is a requirement for the RICA and telecommunications act.

Can I transfer my Airtime Value to someone else?
Contract loaded airtime cannot be transferred to other numbers; however prepaid airtime can be transferred.

Who do I contact if ever I experience any problems with my contract?
You can call us directly on 010 001 0510 and the customer service consultants will assist


  • Cell C - Frequently Asked Questions

When is my airtime loaded?
Airtime is automatically loaded on the 15th of the month

What happens if I run out of airtime?
Once you’ve exhausted your monthly airtime, you can top up using a Cell C prepaid airtime voucher at any time.

How can I check my balance?
With Cell C you can dial *147# (send)

What happens if I don't use all my included airtime?
You can accumulate a maximum airtime balance equal to three times your Control Chat monthly credit amount (i.e. if you purchase the Control Chat 100 where you get R115 of airtime, you can carry over a maximum value of R345) Note: the rollover amount excludes any recharges done by you.

Do unused SMSs accumulate?
No. Unused SMSs will not rollover to the next month.


  • MTN - Frequently Asked Questions


    Which day do you load airtime?
    MTN loads airtime on the 6th of each month. Otherwise contact us to confirm your recharge date.

    Why did I receive less airtime initially than the airtime advertised?
    Your first recharge is pro-rata, which is a portion of the full amount depending on when your contract was activated int he month.

    I have 2 contracts with Mobi Warehouse and would like all my airtime to go on 1 number, is this possible?
    No, unfortunately this is not possible. 

    What happens if I would like to cancel my contract?
    You would need to pay all outstanding monthly subscriptions for cancellation.
    .

    Have more questions on your MTN package?
    Visit https://www.mtn.co.za or call us on 010 001 0510


Vodacom - Frequently Asked Questions


Which day do you load airtime?
Vodacom loads airtime on the 1st of each month.

Why did I receive less airtime initially than the airtime advertised?
Your first recharge is pro-rata, which is a portion of the full amount depending on when your contract was activated int he month.

I have 2 contracts with Mobi Warehouse and would like all my airtime to go on 1 number, is this possible?
No, unfortunately this is not possible. 

What happens if I would like to cancel my contract?
You would need to pay all outstanding monthly subscriptions for cancellation..

Have more questions on your Vodacom package?
Visit https://www.vodacom.co.za or call us on 010 001 0510


Telkom Mobile- Frequently Asked Questions


 Which day do you load airtime?

Telkom loads airtime on the 1st of each month.

Why did I receive less airtime initially than the airtime advertised?
Your first recharge is pro-rata, which is a portion of the full amount depending on when your contract was activated int he month.

I have 2 contracts with Mobi Warehouse and would like all my airtime to go on 1 number, is this possible?
No, unfortunately this is not possible. 

What happens if I would like to cancel my contract?
You would need to pay all outstanding monthly subscriptions for cancellation..

Have more questions on your Vodacom package?
Visit https://www.telkom.co.za or call us on 010 001 0510


General phone repairs and out of box failure.


What is an out of box failure (OBF)?
An “Out-Of-Box Failure” (OBF) is defined as a new handset/data card that is found to be faulty when first activated / first time usage. Items must be returned within 7 (seven) days of purchase to qualify for an OBF Items supplied by Mobi Warehouse can be taken to your nearest Vodacom approved dealer for the exchange; an invoice will be supplied to you The original contents of the “box”, (handset, original battery, original charger, original antenna, and manual, and any other accessories), as well as the invoice must be complete and packaging intact The original box and packaging must not be damaged and the IMEI number on the box must match the IMEI number on the phone/data card and on proof of purchase There must be no physical damage to the product or its accessories, or any signs of neglect due to: physical abuse, liquid damage, screen scratches, dents or marks. Items that qualify as OBF will only be swapped with the same make and model Mobi Warehouse will not exchange any phones due to customer dissatisfaction No loan phones are available while the phone is being confirmed by the supplier as an OBF All phones reported outside of the 7 day window as faulty will be sent through to Vodacare, the phone supplier, for a warrantee repair. Warrentee repairs are governed by the terms and conditions stipulated by the manufacturer or phone supplier.

What must I do if I have a problem with my phone after 7 working days?
Items supplied by Mobi Warehouse can be taken to your nearest Vodacom approved dealer for repair; an invoice will be supplied to you The original box and packaging must not be damaged and the IMEI number on the box must match the IMEI number on the phone/data card and on proof of purchase There must be no physical damage to the product or its accessories, or any signs of neglect due to: physical abuse, liquid damage, screen scratches, dents or marks Mobi Warehouse will not exchange any phones due to customer dissatisfaction

What about RICA?
Mobi Warehouse will RICA all lines on your behalf, it is not necessary for you to RICA any lines.

Is there a delivery charge?
Yes, a delivery charge is may be applicable to your order if not otherwise specified.

Does my monthly charge include insurance on my phone?
No, the onus is on the subscriber to ensure that his/her phone is insured.

When can I upgrade my contract?
All contracts can be renewed from the 23rd month of the contract.